How can we help?

Tap Join and sign up with your email or Google. If you use email, open the verification link we send before signing in.

Check your spam or promotions folder and make sure you're using the same method you signed up with (email or Google). You can reset your password from the sign-in screen. Still stuck? Email us from the address on your account.

Yes. Each is a separate FERTI account with its own login. You can switch between accounts you've signed into from the menu.

From the menu, choose Create professional profile. Add your bio, services, categories and working hours so clients know what you offer.

You can submit credentials such as insurance or licences from Trust & accreditation. Badges only appear after a submission has been reviewed by the FERTI team.

A Look is a photo or video of real work posted by a person, professional or business. Tap any Look to see who did it and their profile.

Use Discover and Search to browse by category, location or @username. You can save Looks you love to come back to later.

Professionals manage their own bookings. Some share available appointments on FERTI, and many link to their own booking page. When you follow a booking link, the appointment is handled by the professional or their booking provider, not by FERTI.

Contact the professional or business directly, through FERTI messages or the booking service you used. Their own cancellation and payment policies apply.

These are set by each professional or business, not FERTI, and FERTI doesn't currently take payments. If you booked through an external booking platform, its terms and the provider's policy apply. For a refund or deposit question, contact the provider first, then the booking or payment service you used.

Tap the share icon. You can send it to someone on FERTI, share outside FERTI using your phone's share options, or copy the link.

Signed-in users can make their account private, approve followers and block or restrict people from Privacy & Safety in the menu.

Start from Join as a professional or List your business. Each professional or business profile is its own FERTI account with its own login. Business staff use their own accounts with a team role, never a shared password.

In your Hub, add services with a price and category. You can offer services in more than one category and link each service to your published Looks.

Post clear photos or short videos of your own real work, in good light, and link them to the service they show. Only post images you have the right to share, with consent from anyone pictured.

Add appointment times you genuinely have open and choose where clients book. You can promote a slot with a Look. FERTI doesn't sync with external calendars, so keep your slots up to date.

You manage your own bookings. Clients follow your booking link or message you. FERTI doesn't currently take payments or deposits, and your own cancellation policy applies.

Submit insurance, licences or certificates from Trust & accreditation. Evidence stays private, and a badge only appears after the FERTI team has reviewed it.

Pricing for provider accounts hasn't been finalised. Contact us for details.

Email us with what you were doing, the page or link, your device and app or browser version. A screenshot helps a lot.

Use the report option on the content where available, or email us using the safety section below.